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ADDITIONAL INFORMATION
SHIPPING
Handling Time.
Orders are usually processed within 24 hours and will be sent out on the same or next business day.
Shipping Costs.
Purchases over $20 within the Continental US or from an APO qualify for FREE SHIPPING! Excludes International orders and orders containing saddles.
Shipping Methods.
Free shipping shouldn’t mean slow shipping. Unlike many online retailers, our packages normally deliver in 2-5 business days. All packages are tracked and insured.
In a rush? We offer expedited shipping methods through FedEx and UPS for physical addresses. Rates are calculated at checkout.
If you prefer a different shipping method, please let us know when you place your order.
International Shipments.
International rates are calculated within checkout based on shipping destination.
International customers may be subject to duty or customs fees when your package arrives. Please check with your local authorities for more information on these charges.
Contact us if you have any other questions.
RETURNS & EXCHANGES
We hope you are happy with your purchase, but if for some reason you need to make a return we want to make it as easy as possible for you.
Tell us how we can help. Are you sending the item back for a refund or an exchange?
To get the return process started and request a return or exchange for any product, please visit wildwestbootstore.com/returns. For any further questions regarding returns or exchanges please visit our Returns Center.
Returns terms and conditions:
- Returns for a full refund are accepted for up to 60 days from the time that you receive your order. After 60 days, a 15% restocking fee is applied to refunds.
- Return shipping costs are the buyer’s responsibility, but we will waive this fee if you would like to exchange for another product or size.
- Returned merchandise must not show any signs of wear, and must be returned with all of its original packaging. If your return item includes a boot box, please do not use that box as shipment packaging. In order to resell the item, we need the original packaging to be intact. To ensure that footwear does not show any signs of wear, be sure to walk only on carpeted areas until you are sure they fit properly.
- Free exchanges for qualifying domestic orders only